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  • The voice activated prompt system requiring almost inhumanly perfect enunciation from the speaker. I don't like repeating "Can. Not. Connect. To. Internet." half a dozen times.
  • The voice activated troubleshooter. Of course it assures me that there is no outage before taking me through twenty minutes of spare time I apparently had instructing me to disconnect the power cord from the modem, disconnect the coaxial cable from the modem, and turn off the computer (thankfully not asking to disconnect the power cord from that as well).  Of course, when it finally surrendered and sent me to a human technician, the very first words out of his mouth are "There's an outage in your area"!
  • The Cox real-time status website http://status.cox.net . There's no outage according to that page, either.
  • All the while that I was on hold waiting, Cox reminding me every so often that there is a wealth of self help at their website. Notwithstanding the accuracy of the site (see previous bullet), a shovel is useless if it is buried. Online self-help is of no help if I can't get online to access it.
  • That I was this close to buying a Macintosh notebook and that it has no phone modem port. Apple has too optimistic an opinion of the quality of my high-speed internet service. This is not the first time this month I had to acquaint myself with the Cox Communications voice-activated placebo troubleshooter.
  • That Verizon FIOS still is not available in my neighborhood.

Originally posted on sterlingnorth.vox.com but I love you all here on LJ more.


( 3 comments — Leave a comment )
May. 12th, 2007 11:15 pm (UTC)
Apple's solution
May. 12th, 2007 11:49 pm (UTC)
The iDongle
Why yes, I am aware of the USB phone dongle that Apple sells separately, at the roughly insulting price of $50 (given most such things from other manufacturers are in the $20-30).
May. 13th, 2007 09:01 pm (UTC)
Another bad idea
As an Apple enthusiast I have to say the omission of an internal modem is a glaring error of judgment. This decision requires one more stray piece of equipment to stuff into your case. What good is it to have a super sleek laptop if it isn’t a full featured computer. I believe more people would find an internal modem far more useful on a laptop then Bluetooth capability.

I did buy a modem for them but I wasn’t happy it was one of the two biggest errors in Apples judgment. The other being integrated video on the MacBook. I firmly believe this shows they are disconnected from the buying public.

For the record I have bought 4 Mac’s in 5 years a G3 and G4 iBook and an Intel iMac and MacBook.

( 3 comments — Leave a comment )