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Did the Toshiba Shut Down (Unexpectedly)?

Welcome to Sterling’s Helpdesk, where we promise to answer all of your computer troubleshooting questions within a year, or your money back. Yeah, scoff if you want, but this is still better service than you can expect from Dell.

Last month (yes, last month!), in my last posting about the troublesome Toshiba, an anonymous reader asked:

Subject: Does your Toshiba shutdown?

I have the same model laptop. I found a site that says Toshiba is being sued over the 1800 series. Google search: Geek news toshiba sued. The law firm KBLA settled a similar suit over the 5000 series, and is persuing [sic] the 1800 series now.

To answer directly, no I’ve had no problems with it shutting down unexpectedly. That said, when I first received the machine, I had to have it repaired for it didn’t start up, or it would start up and freeze at the registration screen. In this case, the system board was malfunctioning, which had to be replaced. But still, I contacted the original buyer of the machine, and she also told me that up until the freezes, it didn’t exhibit any issues with random shutdowns.

Doing a search on the above issue, I doubt that the mainboard problem I’ve had would be the same issue that Toshiba was sued over in the 5000 Satellite series. The 5000s were computers built with chips designed for the desktop, but smashed into a smaller laptop space. This is, of course, where we run into problems. Most modern desktop chips run very hot, so they need lots of air to circulate within to cool the system. However, that winds up negating the advantage of having a laptop. So Toshiba just put the chips into their machines, and prayed for the best. God did not smile on them.

When the machines overheated, they shut down. If they didn’t, the heat could damage the circuitry inside. But these machines shut down a lot, making them not very good multimedia machines. Toshiba tried fixing the overheating issue by releasing a fix that would slow down the processors. Of course, a machine too slow to play videos also make very poor multimedia machines, and now you have it that your 1.1GHz machine doesn’t run at the advertised speed. Yep, that wins Toshiba a lawsuit.

Now, back to whether or not the 1805 series is subject to any additional legal issues, like the one from the 5005, I couldn’t find any information from KBLA. It doesn’t mean there won’t be any in the future.

Anyway, I really should have answered this earlier, but blogging is a very awkward way to have a conversation. I probably should post my email address somewhere more prominently on this page. (The email is on the About Me page, but that link is not very easy to find.) Yeah, this is one of the things I should do, if I ever get about to redesigning this page. Or I could just suggest it to the Six-Apart/TypePad team, since now LJ is owned by Six-Apart. Just as long as it doesn’t look like the generic TypePad page.

Anyway, if you need an answer quickly, and it looks like I’m not going to update within the next month, you can drop me an email. And I’ll try to answer within the same month the letter is received.